Kepada Mitra Yang Terhormat,
Dengan ini kami sampaikan terhitung mulai tanggal 1 Juli 2023 Garuda Indonesia akan memberlakukan Booking Audit kepada Travel Agent berdasarkan Booking and Ticketing Policy for Travel Agents yang terupdate saat ini yang tersedia pada website GA https://www.garuda-indonesia.com/id/id/terms-and-conditions/adm.
Adapun Booking and Ticketing Policy telah berlaku sejak 15 September 2019, perubahan Booking Policy tahun 2023 meliputi perubahan subjek booking audit, bentuk pelanggaran, serta besaran biaya per masing-masing pelanggan.
Secara singkat, Booking and Ticketing Policy sebagai berikut :
NO |
SUBJECT |
DESCRIPTION |
CHARGES |
POS NON ID |
POS ID |
1 |
Duplicate Bookings |
Duplicate segment or PNR for the same passenger with non-flyable itinerary that simultaneously |
USD 15 per passenger per segment |
IDR 150,000 per passenger per segment |
2 |
Training, Fictitious, and/or Speculative Bookings |
Reservation created without the intention of making a trip, names entered incorrectly/incomplete names with high probability of not being a name of real passenger, booking made for testing purposes and blocking inventory |
USD 30 per passenger per segment |
IDR 300,000 per passenger per segment |
3 |
Un-cancelled Inactive Segments |
All inactive segments such as (but not limited to) HX, that’s not cancelled before flight departure |
USD 15 per passenger per segment |
IDR 150,000 per passenger per segment |
4 |
Churning |
Repeated Booking-Cancel-Rebooking-Cancel more than 5 times for the same name on the same flight data to circumvent ticketing time limits and/or achieving GDS productivity targets |
USD 15 per passenger per segment |
IDR 150,000 per passenger per segment |
5 |
Un-cancelled Waitlist |
Any waitlist segment which remains after departure |
USD 15 per passenger per segment |
IDR 150,000 per passenger per segment |
6 |
Passive Booking |
Passive booking that’s not for ticketing purpose individual PNR, or other reasons such as satisfying GDS productivity requirement |
USD 15 per passenger per segment |
IDR 150,000 per passenger per segment |
7 |
Minimum Connecting Time (MCT) Violation |
Booking that violate minimum connecting time |
USD 300 per GA finding |
IDR 4,500,000 per GA finding |
8 |
Invalid Ticket |
e.g restricted ticket number, non-existent ticket number, ticket with non-confirmed booking, etc. |
USD 15 per passenger per segment |
IDR 150,000 per passenger per segment |
Note:
• ADM will be issued on a monthly basis through BSP/ARC
• 1 ADM will be issued for each subject for each Agent (USD 15 per ADM issued fee applied)
|
GA Info ini menggantikan GA Info: 193/GA/JKT/IX/19
Demikian disampaikan, atas perhatian dan kerja samanya kami ucapkan terima kasih.
Happy Selling...
GA Info dapat diakses melalui GATE portal: https://gate.garuda-indonesia.com/ Untuk informasi lebih lanjut dapat menghubungi PIC Sales Anda.
Branch Office Jakarta
Ref: IOC. JKTOT/E/10002/2023